I moved 1/25 from California to Kansas and was set with a better well know company when I received a call from Brendan C at One Source Van Lines. If I could give less than 1 star I would. They were not.ĭO NOT TRUST THIS COMPANY!!! THEY WILL LIE AND SCAM YOU!!!! We were told the movers would be the same who picked up and delivered. Found out we don’t get a partial refund because it’s 21 business days, and we had been lied to the three times we had communicated before. They called us three hours before their ‘expected’ arrival. A month without our things we got told the movers had loaded and would call us 24-48 hrs before they arrived. Got told that our shipment was loaded and headed our way, then got told the loaders lied and they were not coming until the next week. Called at 14, got told that we would get a partial refund. Called at 5 business days, got told 5-14. We were told 3-5 business days we should expect our things. Movers called us 20 minutes before showing up. They said the movers would call us 1 hour before they showed up. We are sorry this particular move came to this point and we with the customer and their family the best. As folks can see based on our online reputation, the majority of our moves go extremely well when all parties are on the same page. We would only require a 7 day notice prior to any pickup window to accommodate. Furthermore, they were also offered the option to place their move on hold if they wanted to allow themselves more time financially to be in a better position for the moving expense. One Source offered a partial refund for the late cancel in order find common ground. Finally, customer did not email in order to cancel within 72 hours and the matter was treated as a late cancel. We did our best to communicate this to the customer and inform them we would try to get they're QA call done earlier if possible. We cannot allow our Quality Assurance team to stop dealing with customer about to move in a few days to take someone how is not yet due for their call. At the same time this customer needs to understand as a large outfit we have policies in place to allow every family to have a smooth transition into their new homes. We understand the stresses of long distance moving and are not here to bring hardship to anyone's relocation. ![]() We have policies in place just like every other moving company, we do our best to be fair and always put customers first. They again said they only want to pay an amount that they felt it should increase to which was not agreed upon when signing the moving contract. and they would adjust at this rate being that it is binding. ![]() ![]() We informed them that they locked in a rate of 4.30 per cf. ![]() Later, we learned that it was quite a bit of items and the customer wanted to set their own price for the increase. This way if they wanted to add or remove items, their cost would adjust. We informed them that the Quality Assurance team would contact them prior to the pickup to go over the inventory again. Evidently they had additional items to add to the inventory list. A few days after booking, customer began to contact their moving coordinator with concerns as to additional costs. This is how most long distance moving base pricing. Customer was informed that they are playing for the space they will be moving as to Cubic Feet. They then went through a verification call confirming the work order to ensure everything was accurate and all proper expectations were set. When reviewing this file it appears that the customer went over an inventory list with a moving coordinator, agreed with the terms of the agreement, then signed a contract. Hello, We are sorry to see this type of review as we always do our best to provide the best quality of communication and service for every move we come in to contact with. Reply from One Step Lines LLC Jan 11, 2023
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